GET, POST
/api/public/v1/support/tickets
LiveList a customer's tickets or create one. Needs a support API key with tickets:read / tickets:write.
Parameters
| Name | In | Required | Description |
|---|---|---|---|
| customerEmail, status, limit, skip | query (GET) | false | customerEmail is only used by a service (unbound) key; a customer-bound key always acts as its own customer. status is open or resolved. |
| subject, description, type, category, customerEmail, linkedInvoiceNumber | body (POST) | subject, description required | customerEmail is required for a service key and forbidden to differ from the bound customer for a bound key. Send an Idempotency-Key header (8-100 characters): a retry returns the first ticket instead of creating another. Priority is decided by policy, not by the caller. |
Response
GET: { tickets: [...], total }. POST: 201 { ticket, duplicate } in the customer-safe shape (public messages and customer-facing status only).
Example
curl -H "Authorization: Bearer $INAYA_API_KEY" \
"https://app.inaya.network/api/public/v1/support/tickets"